shipping policy
Shipping will be charged according to the dimensions and weight of the product, based on the Correios table and the zip code informed by the customer. Delivery can take place by economic order (PAC) or Sedex. The order will be shipped from the city of São Paulo and the delivery time may vary according to the destination zip code.
Exchanges and returns
Returns will not be accepted for custom orders. Returns of catalog products will be accepted within 7 business days of receiving the order and the customer will have their money refunded.
Exchanges will only be accepted in the case of damaged products or products that contradict the order placed. In this case, the customer must send a photo for proof with the original order attached to the email contato@silentiaquarelas.com.br, and the freight will be borne by the company.
response deadlines
Requests will be analyzed and will be answered within 24 hours.
Deadline
Catalog products will ship within 2-4 business days.
The turnaround time for producing custom orders varies from 4 to 15 business days, depending on the orders scheduled and the quantity requested.
Delivery time by post will depend on the destination zip code.
Thus, we ask customers to consult the deadlines before closing the purchase.
**Total term: Production term + Postal term**.
As soon as the product is shipped, we will inform you of the tracking code.
product care
Paintings of any kind should not be exposed to direct light or in environments with high ultraviolet light or high humidity. Oil and acrylic paintings have more resistant colors than watercolors, which are works on paper and must be taken with greater care;
No type of picture should be placed on walls with plumbing or fireplaces;
The paintings must be fixed about 3mm away from the wall so that the air circulates (use silicone tablets in the corners of the back of the work);
Never apply cleaning products to paintings or frames. If there is excess dust on a more textured paint job, use a brush or goat hair brush. In this case, cleaning is only indicated when the paint is not falling apart in flakes;
Every four months, remove the frames to clean the back with a goat hair brush and check for possible installation of insect eggs;
Never spray cleaning products on the glass of the paintings, as the liquid can penetrate the gaps and be absorbed by the paper.
Privacy Policy
All of your personal information collected will be used to help make your visit to our site as productive and enjoyable as possible.
The guarantee of the confidentiality of the personal data of the users of our site is important for Silenti Aquarelas.
All personal information relating to members, subscribers, customers or visitors who use Silenti Aquarelas will be treated in accordance with the Personal Data Protection Act of October 26, 1998 (Law No. 67/98).
The personal information collected may include your name, e-mail, telephone and/or mobile number, address, date of birth and/or others.
The use of Silenti Aquarelas presupposes the acceptance of this Privacy Agreement. The team do Silenti Aquarelas reserves the right to change this agreement without prior notice. Therefore, we recommend that you consult our privacy policy regularly so that you are always up to date.
the ads
Like other websites, we collect and use information contained in advertisements. The information contained in the advertisements includes your IP (Internet Protocol) address, your ISP (Internet Service Provider, such as Sapo, Clix, or other), the browser you used when visiting our website (such as Internet Explorer or Firefox), the time of your visit and what pages you visited within our website.
DoubleClick Dart Cookie
Google, as a third-party vendor, uses cookies to serve ads on our website;
With the DART cookie, Google can display ads based on visits the reader has made to other websites on the Internet;
Users can disable the DART cookie by visiting the Google Ads and Content Network Privacy Policy.
Cookies and Web Beacons
We use cookies to store information such as your personal preferences when you visit our website. This may include a simple popup, or a link to various services we provide, such as forums.
In addition, we also use third-party advertising on our website to support maintenance costs. Some of these advertisers may use technologies such as cookies and/or web beacons when they advertise on our website, which will make these advertisers (such as Google through Google AdSense) also receive your personal information, such as your IP address, your ISP, your browser, etc. This function is generally used for geotargeting (showing Lisbon advertising only to readers from Lisbon for example) or displaying advertising targeted to a type of user (such as showing restaurant advertising to a user who visits cooking sites regularly, for example. ).
You have the power to turn off your cookies, in your browser options, or by making changes to Anti-Virus program tools, such as Norton Internet Security. However, this may change the way you interact with our website, or other websites. This may or may not affect your ability to log in to programs, sites or forums on our and other networks.
Links to Third Party Sites
Silenti Aquarelas has links to other sites, which, in our view, may contain useful information/tools for our visitors. Our privacy policy is not applied to third-party sites, so if you visit another site from ours, you should read its privacy policy.
We are not responsible for the privacy policy or content on these same sites.